About This Course
Bundle Description
Quality is a crucial concept in business as it determines how well products or services meet or exceed customer expectations. Without a commitment to quality, a business is unlikely to survive in the long run. Consistent quality fosters customer loyalty, enhances a company’s reputation, and helps manage costs effectively.
Enroll in this course bundle to explore the concept of Total Quality Management (TQM). You will also learn about the International Organization for Standardization (ISO), including the goals of ISO 9001 and the purpose and application of international standards. This bundle includes a total of seventeen courses.
Bundle Objectives
- Define quality, customer, and expectation
- Define and understand the concept of Total Quality Management (TQM)
- List the principles of TQM
- Describe the International Organization for Standardization (ISO)
- Define standards and the uses of standards
- Define a quality organization
- Identify the four levels of quality documentation
- Define the roles and responsibilities of quality assurance
- Define what is meant by the term cost of quality and explain the difference between internal and external cost
- Defines statistical process control (SPC)
- Identify the different types of probability and variations and explain the common causes
- Explain the purpose of a control chart and be able to prepare one
Requisite Knowledge:
None
Target Audience
- New industry professionals, technologists, college students, and high school students
Curriculum
18h
QUA-1001 Quality Systems – Introduction to Quality
Course Description
Quality is a term frequently used, but what does it really mean? This course provides definitions for key concepts such as quality and Total Quality Management (TQM), and explains how these terms relate to manufacturing companies.
By the end of this course, you will be capable of:
Course Duration
84 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Quality is a term frequently used, but what does it really mean? This course provides definitions for key concepts such as quality and Total Quality Management (TQM), and explains how these terms relate to manufacturing companies.
By the end of this course, you will be capable of:
- Define quality, customer, and expectations.
- Identify the source of expectations.
- Define quality management systems.
- Describe the history of quality management systems.
- Define Total Quality Management (TQM).
- List the principles of TQM.
- Identify who is involved in quality.
- Give examples of how customers and companies benefit from quality systems.
Course Duration
84 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-1002 Quality Systems – ISO 9000
Course Description
International standards help to eliminate technical barriers to global trade. The leading organization responsible for developing these standards is the International Organization for Standardization (ISO).
By the end of this course, you will be capable of:
Course Duration
60 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
International standards help to eliminate technical barriers to global trade. The leading organization responsible for developing these standards is the International Organization for Standardization (ISO).
By the end of this course, you will be capable of:
- Describe the International Organization for Standardization (ISO).
- Define ISO standard.
- Describe the Plan, Do, Check Act (PDCA) cycle as applied to ISO standards.
- State the goals of ISO 9001.
- Describe some of the industries impacted by ISO standards.
Course Duration
60 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-1003 Quality Systems – Standards Organizations
Course Description
Standards organizations are responsible for developing, coordinating, distributing, revising, issuing, interpreting, and producing standards designed to meet the needs of those who adopt them.
By the end of this course, you will be capable of:
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Standards organizations are responsible for developing, coordinating, distributing, revising, issuing, interpreting, and producing standards designed to meet the needs of those who adopt them.
By the end of this course, you will be capable of:
- Define standards.
- Define technical standards.
- Define standards organizations.
- Describe the uses of standards.
- State the purpose of international standards.
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-1004 Quality Systems – Quality Organizations
Course Description
Implementing a quality system necessitates a support organization that encompasses the entire company. The organizational structure should align with the company's framework and the specific requirements of the products being produced.
By the end of this course, you will be capable of:
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Implementing a quality system necessitates a support organization that encompasses the entire company. The organizational structure should align with the company's framework and the specific requirements of the products being produced.
By the end of this course, you will be capable of:
- Define quality organization.
- Describe where a quality system comes from.
- Identify the four levels of quality documentation.
- Identify some typical parts of a quality organization.
- Discuss the roles and the challenges quality organizations face.
- Explain why quality personnel must be independent.
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-1005 Quality Systems – Basic Quality Roles and Responsibilities
Course Description
Quality assurance is a company-wide initiative that involves every employee. Within a quality program, there are several key roles, each with specific responsibilities that need to be addressed.
By the end of this course, you will be capable of:
Course Duration
60 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Quality assurance is a company-wide initiative that involves every employee. Within a quality program, there are several key roles, each with specific responsibilities that need to be addressed.
By the end of this course, you will be capable of:
- Define role
- Define responsibilities
- Define fulfillment of requirements
- Describe the roles and responsibilities of Quality Assurance personnel
- Define inspection
- Describe the inspection process
Course Duration
60 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-1006 – Quality Management – Quality Concepts
Course Description
Quality is determined by the wants, needs, and expectations of the customer. In this course, you will learn about the concepts of product quality, different types of customers, and strategies for meeting their expectations.
By the end of this course, you will be capable of:
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Quality is determined by the wants, needs, and expectations of the customer. In this course, you will learn about the concepts of product quality, different types of customers, and strategies for meeting their expectations.
By the end of this course, you will be capable of:
- Define product quality.
- Identify the difference between internal and external customers.
- Define specification.
- Define tolerance and explain its importance.
- Identify the roles of management and production workers regarding quality.
- Describe how quality teams work.
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-1007 Quality Management – The Cost of Quality
Course Description
Producing quality products requires investment. The areas where a company allocates resources for quality production reflect its commitment to customer satisfaction and its long-term sustainability.
By the end of this course, you will be capable of:
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Producing quality products requires investment. The areas where a company allocates resources for quality production reflect its commitment to customer satisfaction and its long-term sustainability.
By the end of this course, you will be capable of:
- Define the cost of quality.
- Categorize quality activities into one of the four classifications of quality.
- Differentiates between prevention and appraisal costs.
- Explain the difference between internal and external failure costs.
- Describe the Six Sigma quality system.
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-1008 Quality Management – Managing Quality
Course Description
Quality planning, quality control, and quality improvement are vital for the success of any quality program. Organizations dedicated to quality implement strong quality management systems to ensure that these activities are effectively supported and carried out.
By the end of this course, you will be capable of:
Course Duration
66 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Quality planning, quality control, and quality improvement are vital for the success of any quality program. Organizations dedicated to quality implement strong quality management systems to ensure that these activities are effectively supported and carried out.
By the end of this course, you will be capable of:
- Define the three key elements of quality and explain how they are related.
- Define quality planning.
- Define quality control.
- Define quality improvement.
- Explain the impact of quality improvement on productivity.
- Explain the importance of data collection and analysis to quality.
- Describe quality audit.
Course Duration
66 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-1009 Quality Management – Quality Documents
Course Description
Documentation is the cornerstone of any quality system. It outlines how and when tasks should be performed, while also providing a permanent record of task completion. In this course, you will explore the purpose and various types of documentation utilized within a quality system.
By the end of this course, you will be capable of:
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Documentation is the cornerstone of any quality system. It outlines how and when tasks should be performed, while also providing a permanent record of task completion. In this course, you will explore the purpose and various types of documentation utilized within a quality system.
By the end of this course, you will be capable of:
- Identify the levels of documentation in a quality system.
- Describe the purpose of a policy.
- Describe the purpose of a procedure.
- Describe the purpose of a work instruction.
- Define document control.
- Describe a document control.
- Describe a technical manual.
- Identify the benefits of electronic data interchange.
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-1010 Quality Management – Corrective and Preventive Actions
Course Description
Corrective and preventive actions aim to eliminate the root causes of nonconformities. These actions are essential components of ISO 9000 and many other quality management systems.
By the end of this course, you will be capable of:
Course Duration
42 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Corrective and preventive actions aim to eliminate the root causes of nonconformities. These actions are essential components of ISO 9000 and many other quality management systems.
By the end of this course, you will be capable of:
- Explain the difference between corrective and preventive action
- List the steps of the corrective action process
- Explain the importance of the corrective action report
- Define the purpose of a Material Review Board
Course Duration
42 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-1011 Introduction to Statistical Process Control – Introduction to SPC
Course Description
Statistical Process Control (SPC) is a quality control methodology that employs statistical techniques to predict variations in processes. Developed in the 1920s, SPC is widely utilized in manufacturing to ensure the quality of products.
By the end of this course, you will be capable of:
Course Duration
60 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Statistical Process Control (SPC) is a quality control methodology that employs statistical techniques to predict variations in processes. Developed in the 1920s, SPC is widely utilized in manufacturing to ensure the quality of products.
By the end of this course, you will be capable of:
- Define statistical process control.
- Identify and explain the three basics of statistical process control.
- Explain the types of variation that exist in a process.
- Explain the history of statistical process control.
Course Duration
60 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-1012 Introduction to Statistical Process Control – Probability and Variation
Course Description
Probability and variation are the fundamental concepts behind SPC. The mathematical principles of probability enable accurate predictions of variations in any given process.
By the end of this course, you will be capable of:
Course Duration
108 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Probability and variation are the fundamental concepts behind SPC. The mathematical principles of probability enable accurate predictions of variations in any given process.
By the end of this course, you will be capable of:
- Identify the different types of variation.
- Define and explain the six common causes of variation.
- Explain the principles of probability.
- Calculate the probability of an event.
- Construct a histogram.
- Explain the concepts of standard deviation.
Course Duration
108 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-1013 Introduction to Statistical Process Control – The Control Chart
Course Description
Real-time process information combined with historical data.
By the end of this course, you will be capable of:
Course Duration
72 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Real-time process information combined with historical data.
By the end of this course, you will be capable of:
- Define the purpose of a control chart.
- Explain the fields on a control chart.
- Prepare a new control chart.
- Calculate X-bar.
- Calculate X-double bar.
- Calculate R-bar.
Course Duration
72 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-2001 Advanced Statistical Process Control – Control Chart Analysis
Course Description
Analyzing the data on your control chart can help maintain your processes in a state of statistical control. This course offers several rules and guidelines to help you identify potential issues before they lead to the production of defective products.
By the end of this course, you will be capable of:
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Analyzing the data on your control chart can help maintain your processes in a state of statistical control. This course offers several rules and guidelines to help you identify potential issues before they lead to the production of defective products.
By the end of this course, you will be capable of:
- Prepare a control chart for analysis.
- Explain the eight basic control chart tests.
- Analyze the averages chart.
- Analyze the range chart.
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-2002 Advanced Statistical Process Control – Process Capability
Course Description
Process capability measures a process's ability to produce products that meet or exceed engineering specifications. It serves as the benchmark for assessing the statistical performance of a manufacturing process.
By the end of this course, you will be capable of:
Course Duration
60 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Process capability measures a process's ability to produce products that meet or exceed engineering specifications. It serves as the benchmark for assessing the statistical performance of a manufacturing process.
By the end of this course, you will be capable of:
- Define process capability.
- Define specification limits.
- Calculate process capability.
- Calculate the process capability index.
- Explain how the location of the process mean impacts process capability.
Course Duration
60 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-2003 Advanced Statistical Process Control – Problem-Solving Tools
Course Description
Problem-solving tools are utilized to identify the root causes of issues within a process. These tools are designed to provide a systematic approach to resolving problems.
By the end of this course, you will be capable of:
Course Duration
66 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Problem-solving tools are utilized to identify the root causes of issues within a process. These tools are designed to provide a systematic approach to resolving problems.
By the end of this course, you will be capable of:
- List the seven quality control tools.
- Define and explain the seven basic quality tools.
- Create a cause-and-effect diagram.
- Create a check sheet.
- Create a histogram.
- Create a Pareto chart.
- Create basic graphs.
Course Duration
66 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
QUA-2004 Advanced Statistical Process Control – Problem Solving
Course Description
Problem-solving can be one of the most challenging tasks you'll encounter. It demands mental strength, determination, and a solid understanding of problem-solving processes to uncover the root causes of complex issues.
By the end of this course, you will be capable of:
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Problem-solving can be one of the most challenging tasks you'll encounter. It demands mental strength, determination, and a solid understanding of problem-solving processes to uncover the root causes of complex issues.
By the end of this course, you will be capable of:
- Explain the Plan, Do, Check, and Act cycle.
- Define the required tasks for each step of the Plan, Do, Check, Act cycle.
- Identify how the seven quality tools are used in the Plan, Do, Check Act Cycle.
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Your Instructors
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