About This Course
Bundle Description
Communication is a skill we rely on daily. When done effectively, it allows for the clear exchange of ideas, instructions, and information with others. However, common barriers can lead to misunderstandings, making it challenging to achieve mutual understanding. This course series covers the essential skills for effective communication in both professional and personal settings. It includes nine comprehensive courses focused on enhancing communication abilities.
Bundle Objectives
- Describe different forms of communication
- Understand the communication process and the importance of feedback
- Describe strengths and weaknesses of different communication mediums
- List guidelines for effective verbal communication
- List guidelines for effective written communication
- Describe nonverbal communication
- Explain the importance of listening skills for effective communication
- List tips for effective workplace communication
Target Audience
- New industry professionals, technologists, college students, and high school students
Curriculum
12h
Introduction to Communication
Course Description
Effective communication requires effort. In this course, you’ll explore various forms of communication and the common barriers that can hinder it. You’ll learn about the communication process, including the responsibilities of both the sender and receiver. Additionally, you’ll discover the significance of feedback and the different types of noise that can affect communication.
By the end of this course, you will be able to:
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Effective communication requires effort. In this course, you’ll explore various forms of communication and the common barriers that can hinder it. You’ll learn about the communication process, including the responsibilities of both the sender and receiver. Additionally, you’ll discover the significance of feedback and the different types of noise that can affect communication.
By the end of this course, you will be able to:
- Define communication
- List the three forms of communication
- Identify barriers to communication
- Describe the communication model
- Understand the responsibilities of the sender and receiver
- Understand the importance of feedback
- Identify forms of noise
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Effective Communication
Course Description
Effective communication is essential both at work and at home. In this course, you’ll learn what effective communication entails and why it matters. You’ll also discover how to select the appropriate medium for your message, considering each medium's strengths and weaknesses. Lastly, you’ll explore the process for crafting effective verbal and written messages.
By the end of this course, you will be able to:
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Effective communication is essential both at work and at home. In this course, you’ll learn what effective communication entails and why it matters. You’ll also discover how to select the appropriate medium for your message, considering each medium's strengths and weaknesses. Lastly, you’ll explore the process for crafting effective verbal and written messages.
By the end of this course, you will be able to:
- Define effective communication
- Understand the consequences of miscommunication
- Match the choice of medium to your message’s content
- List the strengths and weaknesses of verbal communication
- Identify when to use verbal communication as the medium for your message
- List the strengths and weaknesses of written communication
- Identify when to use written communication as the medium for your message
- Describe the process for constructing clear verbal and written messages
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Verbal Communication
Course Description
Verbal communication is the most common form of interaction. In this course, you’ll explore various communication approaches and learn how to communicate effectively in person, over the phone, and during videoconferences. You’ll also discover how to leave a clear and concise voicemail.
By the end of this course, you will be able to:
Course Duration
60 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Verbal communication is the most common form of interaction. In this course, you’ll explore various communication approaches and learn how to communicate effectively in person, over the phone, and during videoconferences. You’ll also discover how to leave a clear and concise voicemail.
By the end of this course, you will be able to:
- Identify the different approaches to communication
- Describe how to communicate effectively face-to-face
- Understand how paralanguage affects verbal messages
- List ways to engage your listeners
- Describe how to communicate effectively during a phone conversation
- Understand how to leave a clear and effective voicemail
- Describe how to communicate effectively during a conference call
Course Duration
60 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Written Communication
Course Description
At times, writing can convey your message more clearly than spoken communication. In this course, you’ll discover guidelines to help you craft an effective written message.
By the end of this course, you will be able to:
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
At times, writing can convey your message more clearly than spoken communication. In this course, you’ll discover guidelines to help you craft an effective written message.
By the end of this course, you will be able to:
- Understand how to construct a clear written message
- List guidelines for making your message easy to follow
- Describe the guidelines you need to consider when choosing your words
- Identify common grammar mistakes
- List common spelling errors
- Understand the need for editing
- List additional guidelines for writing business letters and memos
- Understand when to use email
- Understand email etiquette
- List guidelines for writing an email
Course Duration
54 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Nonverbal Communication
Course Description
You don't always need spoken or written words to communicate. Nonverbal communication conveys messages without language and often occurs unintentionally, revealing a person's true feelings. It's essential for nonverbal cues to align with the spoken words to ensure clear communication.
By the end of this course, you will be able to:
Course Duration
42 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
You don't always need spoken or written words to communicate. Nonverbal communication conveys messages without language and often occurs unintentionally, revealing a person's true feelings. It's essential for nonverbal cues to align with the spoken words to ensure clear communication.
By the end of this course, you will be able to:
- Describe how a person communicates without words
- Understand how body language sends a message
- Interpret different types of body language
- Describe how spatial distance impacts communication
- List ways to convey openness and acceptance
Course Duration
42 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Dealing with Conflict – Communication Skills
Course Description
Successfully managing conflict necessitates strong communication skills.
By the end of this course, you will be able to:
Course Duration
108 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Successfully managing conflict necessitates strong communication skills.
By the end of this course, you will be able to:
- Describe the importance of communication skills
- List the common types of listening
- Define empathetic listening
- Describe the guidelines for empathetic listening
- Describe the process of empathetic listening
- Describe the mirroring technique of feedback
- Define “I” statement
Course Duration
108 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Communicating with Others- Listening Skills
Course Description
Listening is a crucial skill for achieving personal and professional success. By overcoming listening barriers and honing your listening abilities, you’re more likely to grasp the speaker’s intended message.
By the end of this course, you will be able to:
Course Duration
60 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Listening is a crucial skill for achieving personal and professional success. By overcoming listening barriers and honing your listening abilities, you’re more likely to grasp the speaker’s intended message.
By the end of this course, you will be able to:
- Understand the importance of listening
- List the steps in the listening process
- Identify and overcome barriers to listening
- Describe common types of listening
- Describe how to be a good listener
- Describe how to paraphrase and mirror a message
Course Duration
60 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Dealing with Conflict – Managing Conflict
Course Description
Conflict is a natural occurrence that happens regularly. Effectively managing it is essential for everyone within an organization.
By the end of this course, you will have the ability to:
Course Duration
138 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Conflict is a natural occurrence that happens regularly. Effectively managing it is essential for everyone within an organization.
By the end of this course, you will have the ability to:
- List the Thomas-Kilmann styles of conflict management
- Discuss the positives and negatives of different conflict management styles
- Define positional bargaining
- Discuss the collaborative approach to conflict management
- Discuss the Interest-Based Relational approach to conflict management
- Describe the questions you should ask yourself to facilitate a win/win conflict resolution
Course Duration
138 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Dealing with Conflict – Understanding Conflict
Course Description
Conflict is unavoidable, and not all conflict is negative. It's essential for everyone to understand the nature of conflict.
By the end of this course, you will be equipped to:
Course Duration
120 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Conflict is unavoidable, and not all conflict is negative. It's essential for everyone to understand the nature of conflict.
By the end of this course, you will be equipped to:
- Give examples of conflict
- List the three views of conflict
- List the origins of conflict
- Define positive conflict
- List the indicators of positive conflict
- Define negative conflict
- List the indicators of negative conflict
Course Duration
120 minutes
Target Audience
Managers, supervisors, engineers, technicians, or any individual working directly with this equipment or product
Requisite Knowledge
None
Your Instructors
Google